Refunds and Returns

At StyleMarts, operated by Futuralis Enterprises Pvt Ltd, we are dedicated to offering a seamless and enjoyable shopping experience. While we aim to provide high-quality fashion products, we recognize that there may be occasions where a return is necessary. This policy outlines the criteria for return eligibility, the step-by-step return process, and the timelines for submitting return requests and receiving refunds.

Return Eligibility Guidelines

To ensure a smooth and hassle-free return process, please review the following conditions:

• The item must be in its original, unused condition, showing no signs of wear, washing, or alterations.
  
  
• All original tags, labels, and packaging must be intact and included with the return.
  
  
• Products should be returned in the same clean and undamaged condition as when received.
  
  
• Return requests must be submitted within 48 hours of delivery.
  
  
• To initiate a return, contact our customer support team within the specified timeframe.
  
  
• Returns that do not meet these criteria or fall outside the allowed period may not be accepted.

How to Initiate a Return

1. Contact Customer Support
   Reach out to our support team at futuralisenterprisespvt@gmail.com with your order details and a brief explanation of the reason for your return.
2. Submit Supporting Evidence
   If applicable, provide clear photographs of the item highlighting any defects, damages, or other issues related to your order.
3. Follow the Return Instructions
   After your request is reviewed and approved, we will provide the return shipping address along with any necessary steps to complete the return process.

Please note: We reserve the right to reject any return that does not comply with the conditions outlined in our Return & Refund Policy.

Refund Process and Timeline

Once we receive your returned item, our team will carefully inspect it to ensure it meets the conditions specified in our return policy. You will be notified of the outcome, indicating whether your refund request has been approved or declined. If approved, the refund will be processed to your original payment method within 5 to 7 business days, and a confirmation email will be sent once the refund is successfully completed.

Partial Refunds

In certain cases, a partial refund may be issued if the returned item shows minor damage or is missing specific components, and therefore does not fully satisfy our return criteria.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or differs from your order, please contact us within 48 hours of delivery to initiate a return. To help us resolve the issue promptly, kindly provide clear photographs or a short video illustrating the problem when you email us.

Need Assistance?

If you require assistance with a return or refund, our customer support team is here to help. Please contact us at futuralisenterprisespvt@gmail.com, and we will be happy to assist you.

Thank you for choosing StyleMarts. We sincerely value your trust and are committed to ensuring your shopping experience is smooth, secure, and satisfying.